Description

Course Content

Do you have an awareness of your competition?

Whether they ask you this question or not, your customers are wondering…

And you need to know the answer!

After completing this module you will fully understand where you fit in the marketplace and how to distinguish yourself from your competitors.

Topics covered include:

• Why “Competition” isn’t limited to other stores
• How to find out everything you need to know about your competitors
• Exactly what to say when a customer asks about a competitor
• And much more…

Retail Skills Academy

This course forms part of the “Retail Skills Academy“, an online training programme consisting of 18 online training sessions that you can take from the comfort of your own desktop, mobile or tablet. The main purpose of the Retail Skills Academy is to provide a firm foundation of the key skills required in a modern retail setting.

To achieve the Academy certificate, you must complete all 18 sessions (within a 12 week period) and request/complete the end of programme assessment which consists of 30 multiple choice questions.

All 18 courses are available individually and also as a “complete” Retail Skills Academy package (which represents best value for those wishing to complete the full programme).

Course Structure

All of the courses in this of Retail Skills Academy suite are interactive to keep your attention and are a mixture of presenter led training, online presentations, quizzes and exercises. And at the end of each session there’s a 1-page cheat sheet to walk you through exactly what you should do when it’s time to implement the training back in the workplace – after all, that’s when the real work starts!