Consumer Rights

As a consumer, a person who purchases goods or services, you have certain legal rights. These rights vary depending on whether you are buying goods, e.g. food, clothes or an electrical item, or a service, e.g. servicing of your car, a taxi to take you to town or a haircut.

When you purchase goods you have the rights to:

  • goods that are of a satisfactory quality: goods that last an accepted amount of time and are not defective
  • goods that are actually as they are described by the seller
  • goods that are fit for purpose: they do what they are intended to do
  • goods that are safe
Watch the BBC video on Know the Law - Julie's Story

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