Guarantees

When you buy goods and services you are sometimes given a guarantee. A guarantee is a legal document which usually gives you the right to have your goods replaced or repaired, or faulty work put right. Whether the guarantee is free or you pay extra for it, it has to fulfil certain requirements:

  • It must be written in clear and understandable English
  • It must state how long it lasts
  • It must include the name and address of the business offering the guarantee
  • It must be offered in writing if requested
A paid for guarantee is usually offered to the purchaser to take effect once the manufacturers guarantee has ended.

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