Consumer Responsibilities

When you buy goods and services you also have some responsibilities. You cannot claim your consumer rights if you:

  • buy goods that you are told are faulty
  • change your mind about your purchase
  • damage the goods yourself
  • interfere with a service
Get Help and Advice on your Consumer Rights:

Go to the websites Directgov: Comsumer Rights or

Citizens Advice: Buying Goods - your rights

Phone Consumer Direct on 0845 404 0506

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