Source: Citizens Advice Bureau

Your Rights when Buying over the Internet

If you are purchasing goods from a UK company you have the same rights as if you were buying from a shop. In addition you have additional rights:

  • The seller should provide clear information, including all the costs relating to the item you are purchasing
  • If you pay before the goods are delivered the seller must give you their full postal address in writing
  • You may cancel your order at any time up to seven working days after you received the goods and get your money back, however you may have to pay for the postage. There are exceptions however; you cannot cancel made to order goods, perishables, newspapers, software and audio and video recordings which have been unsealed.

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