The course is completed via a five-stage learning process:
i-Practice is a unique tool that simulates real world vocational activities in a virtual environment, bridging the gap between traditional textbook and workshop learning, enabling the development of practical skills. It consists of two elements:
i-Practice (Training): This guides you through a virtual activity with full instruction allowing you to acquire the necessary skills though the repetition of tasks.
i-Practice (Assessment): This allows you to test your comprehension of the content. You undertake the same activity as before but without instruction. This enables you to apply what you have learnt, test your ability and set a benchmark to improve upon – ultimately working towards being job ready.
i-Ask provides core knowledge delivered through visuals, text and audio
iCheck reinforces your comprehension with informal testing and clear results – helping you identify strong and weak areas of understanding
i-Test: This is formal testing which summarises your results
On completion of this topic you will be able to:
- Identify the types of organisations that make up the service, parts and sales departments
- Identify different garage types to include: franchised dealer, independent garage, parts department, body shop and new and used car sales
- Recall the significant work roles and duties of the staff that work in a retail garage
- Understand the need for accurate recording of information and documentation for work instructions and record keeping.
i-Ask: Automotive Industry and Career Paths
i-Ask: Organisational Structure and Job Roles
i-Ask: Independent Garage Organisational Structure
i-Check: Organisational Structure and Job Roles
i-Check: Jobs and Department Roles
i-Test: Jobs and Department Roles
i-Test: Organisational Structure
i-Ask: Vehicle Information
i-Ask: Important Paperwork
i-Ask: Customer Service Information
i-Check: Vehicle Information
i-Check: Important Paperwork
i-Ask: Communication with Customers
i-Ask: Communication with Colleagues
i-Ask: Types of Communication
i-Check: Types of Communication
i-Check: Communication with Colleagues and Customers
The suite of Business Administration courses is available as an organisational licence – please enquire for details by emailing firstname.lastname@example.org or phoning 0844 854 9218.
For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.
The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email email@example.com.