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Workplace Structure and Job Roles - Light Vehicle Maintenance and Repair Level 2


Price is per online user of this course. Applicable EU VAT is added.

The automotive sector has a wide range of workplace structures and job roles that range from the receptionisht, workshop technicians, apprentices, parts and workshop foreman.

This module will introduce you to the employee structure for independent and fanchised garages and the skills required for each job role.

This Level 2 course, from the Light Vehicle Maintenance and Repair Level 2 suite of online courses, is mapped to UK National Occupational Standards J/601/6262, T/601/6175.

See below for further information.

Sold By: Global Vocational Skills


The course is completed via a five-stage learning process:

Five stage learning process


i-Practice is a unique tool that simulates real world vocational activities in a virtual environment, bridging the gap between traditional textbook and workshop learning, enabling the development of practical skills.  It consists of two elements:

i-Practice (Training):  This guides you through a virtual activity with full instruction allowing you to acquire the necessary skills though the repetition of tasks.

i-Practice (Assessment):  This allows you to test your comprehension of the content.  You undertake the same activity as before but without instruction.  This enables you to apply what you have learnt, test your ability and set a benchmark to improve upon – ultimately working towards being job ready.


i-Ask provides core knowledge delivered through visuals, text and audio


iCheck reinforces your comprehension with informal testing and clear results – helping you identify strong and weak areas of understanding

i-Test This is formal testing which summarises your results

Course Objectives

On completion of this topic you will be able to:

  • Identify the types of organisations that make up the service, parts and sales departments
  • Identify different garage types to include: franchised dealer, independent garage, parts department, body shop and new and used car sales
  • Recall the significant work roles and duties of the staff that work in a retail garage
  • Understand the need for accurate recording of information and documentation for work instructions and record keeping.

Course Content

Organisational Structure

i-Ask: Automotive Industry and Career Paths
i-Ask: Organisational Structure and Job Roles
i-Ask: Independent Garage Organisational Structure
i-Check: Organisational Structure and Job Roles
i-Check: Jobs and Department Roles
i-Test: Jobs and Department Roles
i-Test: Organisational Structure


i-Ask: Vehicle Information
i-Ask: Important Paperwork
i-Ask: Customer Service Information
i-Check: Vehicle Information
i-Check: Important Paperwork
i-Test: Information


i-Ask: Communication with Customers
i-Ask: Communication with Colleagues
i-Ask: Types of Communication
i-Check: Types of Communication
i-Check: Communication with Colleagues and Customers
i-Test: Communication

Organisational Licensing

The suite of Business Administration courses is available as an organisational licence – please enquire for details by emailing [email protected] or phoning 0844 854 9218.


For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]

Additional information






Available for immediate enrolment



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