Use Social Media to Deliver Customer Service – Level 3

£10.00

Price is per online user of this course. Applicable EU VAT is added.

It is essential that employees are knowledgeable about the use of social media as part of an organisation’s customer service strategy, as customers become more accustomed to dealing with organisations via various social media outlets.

This Use Social Media to Deliver Customer Service course, from the Customer Service Level 3 suite of online courses, is mapped to UK National Occupational Standards J/506/2163.

See below for further information.

Sold By: Global Vocational Skills

Description

The course is completed via a five-stage learning process:

i-Practice:

i-Practice is a unique tool that simulates real world vocational activities in a virtual environment, bridging the gap between traditional textbook and workshop learning, enabling the development of practical skills.  It consists of two elements:

i-Practice (Training):  This guides you through a virtual activity with full instruction allowing you to acquire the necessary skills though the repetition of tasks.

i-Practice (Assessment):  This allows you to test your comprehension of the content.  You undertake the same activity as before but without instruction.  This enables you to apply what you have learnt, test your ability and set a benchmark to improve upon – ultimately working towards being job ready.

i-Ask:

i-Ask provides core knowledge delivered through visuals, text and audio

i-Check:

iCheck reinforces your comprehension with informal testing and clear results – helping you identify strong and weak areas of understanding

i-Test This is formal testing which summarises your results

Course Objectives

On completion of this topic you will be able to:

  • Understand the role social media plays in a business environment, explain how different social media platforms can be used for customer service and describe the different audience groups for a range of social media platforms
  • Explain the importance of monitoring customer posts in social media networks and explain organisation policy and guidelines for the use of social media for customer service purposes, including the importance of security settings and how they are used on different social media
  • Take action to ensure that customers are satisfied before closing dialogue and adhere to organisational policies and procedures, legal and ethical requirements when dealing with customers using social media.

Course Content

i-ACT: Understand Social Media in a Business Environment

i-Ask: Social Media and Business
i-Check: Social Media and Customer Service
i-Test: Social Media and Customer Service

i-ACT: Be Able to Deal with Customers Using Social Media

i-Ask: Dealing with Customers Using Social Media
i-Check: Dealing with Customers Using Social Media
i-Test: Using Social Media in Customer Service

Organisational Licensing

The suite of Health and Social Care courses is available as an organisational licence – please enquire for details by emailing [email protected] or phoning 0844 854 9218.

Discounts

For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Discounts are calculated during the checkout process.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]

Additional information

Subject

level

guided-learning-hours

mobile-compatible

online-access-duration

resource-type

Available for immediate enrolment

Yes

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