When you’ve completed this course, you’ll be able to:
- Understand how you can develop a better understanding of their needs
- Apply techniques to build and maintain effective customer relationships.
- Develop a more customer-focused attitude, both within yourself and your team
Interactive activities and quizzes check your learning
Real-life examples, expert advice and tips on how to apply your learning
A glossary provides definitions for unfamiliar terms
The course will take approximately 20 minutes to complete
For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.
The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]