Understanding Customers


Price is per online user of this course.  Applicable EU VAT is added.

This course gives you a basic understanding of the relevant laws, and how they affect both employees and employers. It covers subjects like how to identify risks, manual handling, slips and trips, fire safety, using display screen equipment and who to do in the event of an accident.

See below for further information.

Sold By: Core Learning Services (011)


Course Objectives

When you’ve completed this course, you’ll be able to:

  • Understand how you can develop a better understanding of their needs
  • Apply techniques to build and maintain effective customer relationships.
  • Develop a more customer-focused attitude, both within yourself and your team


Interactive activities and quizzes check your learning
Real-life examples, expert advice and tips on how to apply your learning
A glossary provides definitions for unfamiliar terms

Course Duration

The course will take approximately 20 minutes to complete


For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]


Additional information







Available for immediate enrolment



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