The Waiter - SQA and IOH endorsed


Price is per online user of this course. EU applicable VAT added.

This course will enable you to make an immediate impact by providing high quality service.  This industry standard online course will equip you with the skills to exceed customer expectations at all times.

The course covers all the essential practical skills and knowledge required to help you feel professional and confident in dealing with your diners. Using market leading graphics and interactions, this resource is ideal for new waiting staff as well as current staff looking to refresh and improve their skills.

See below for further information.


Sold By: Core Learning Services (021)


Course Overview

On completion of this course you will:

  • understand the required skills and knowledge required to work in a restaurant
  • understand the correct techniques to use when carry plates and trays
  • become familiar with the different food types
  • become familiar with the order of service and how to implement it in your restaurant

Course Details

The course covers the following modules:

Working In A Restaurant
Working in a restaurant, Restaurant terminology, Your essential tools, Personal presentation, Build the perfect waiter, Waiting etiquette, Waiting etiquette video, The five priorities model.

Product Knowledge
Food Knowledge, Meat, Fish, Herbs and spices, Desserts, Cooking methods.

Setting a Table
How to set a table, Table setting styles, Setting a table activity.

Taking Orders
Taking orders, Position numbers, Method 1 & 2, Taking orders for large tables, Processing orders.

Tray Service
Using a tray, Handling glassware, Carrying a tray correctly, Loading a tray, Unloading a tray.

Plate Skills 
Carrying and clearing plates.

Order of Service
Order of service, Activity.


This course has been endorsed by the Institute of Hospitality [IOH], the Scottish Qualifications Authority [SQA] and Quality Marked by the Hospitality Guild.

The certificate can be downloaded from within the course once the learning has been complete.

This course will enable employers to demonstrate that appropriate training has been conducted, and will provide a valuable support for employment opportunities in this area of work.


For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 85 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]


Additional information







Available for immediate enrolment



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