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Effective Communication - Dealing with customers in Writing


Price is per online user.  Applicable EU VAT is added.

This course is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service. This course covers the learning outcomes and assessment criteria to complete Level 2 and 3 Diploma in Customer Service, 500/9011/2 – – Deal with customers in writing or electronically.

See below for further information

Sold By: Core Learning Services (011)


Course Objectives

This course will help you

  • Use written or electronic communication effectively
  • Plan and send an effective written or electronic communication
  • Handle incoming written or electronic communications effectively
  • Know how to deal with customers in writing or electronically


For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email

Additional information







Available for immediate enrolment


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