Taking Phone Calls


Price is per online user of this course.  Applicable EU VAT is added.

This course is about how to effectively use listening, body language and voice skills to control phone calls.

See below for further information.

Sold By: Core Learning Services (011)


Course Objectives

On completion of this course you will

  • Understand how to respond to an incoming call
  • Be able to effectively use listening and voice skills to control calls
  • How to identify and communicate the options available to the customer
  • Be able to effectively respond to customer questions and queries in a timely manner
  • Ensuring that the common procedures for placing customers on hold, taking messages and ensuring call backs are made
  • Effectively completing the call ensuring that the customer knows what action(s) has been taken and that the customer is content


Interactive activities and quizzes check your learning
Real-life examples, expert advice and tips on how to apply your learning
A glossary provides definitions for unfamiliar terms

Course Duration

The course will take approximately 20 minutes to complete


For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]


Additional information







Available for immediate enrolment



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