Serving food at the table

Serving Food at the Table Level 2

£12.00

Price is per online user of this course. Applicable EU VAT is added.

There is a range of service styles within the hospitality industry across a number of sectors.  This topic will help you explore the skills involved in serving food at the table.

This course looks at the key pieces of legislation which affect customers and processes which we employ to protect our businesses and our customers.  Looking after our customers well and keeping them happy is an integral part of our businesses and this topic will look at the journey our customers experience from the moment they walk in the door to when they leave.

This Serving Food at the Table Level 2 course, from the Hospitality and Catering (Food and Beverage) Level 2 and 3 suite of online courses, is mapped to UK National Occupational Standards H/601/4986 and Unit 2PS2.

See below for further information.

Sold By: Global Vocational Skills

Product Description

The course is completed via a five-stage learning process:

Five stage learning process

i-Practice:

i-Practice is a unique tool that simulates real world vocational activities in a virtual environment, bridging the gap between traditional textbook and workshop learning, enabling the development of practical skills.  It consists of two elements:

i-Practice (Training):  This guides you through a virtual activity with full instruction allowing you to acquire the necessary skills though the repetition of tasks.

i-Practice (Assessment):  This allows you to test your comprehension of the content.  You undertake the same activity as before but without instruction.  This enables you to apply what you have learnt, test your ability and set a benchmark to improve upon – ultimately working towards being job ready.

i-Ask:

i-Ask provides core knowledge delivered through visuals, text and audio

i-Check:

iCheck reinforces your comprehension with informal testing and clear results – helping you identify strong and weak areas of understanding

i-Test This is formal testing which summarises your results

Course Objectives

On completion of this topic you will be able to:

  • Understand the importance of customer service and good communication
  • Establish a rapport with a customer and understand how to respond to customer questions.
  • Understand the processes within serving food at the table
  • Understand legislation which affects customers
  • Understand the Customer Journey from start to finish

Course Content

Introduction to Customer Service

i-Ask: Elements of Good Customer Service
i-Ask: The process of good customer service
i-Check: Body language and good service
i-Check: Professional presentation
i-Test: Good customer service

Legislation and Consumables for Serving Food at the Table

i-Ask: Legislation in hospitality
i-Ask: Consumables in hospitality
i-Check: Legislation in hospitality
i-Check: Consumables in hospitality
i-Test: Legislation and consumables in hospitality

Customer Journey

i-Practice: Customer Journey
i-Practice: Customer Journey (assessment)

Organisational Licensing

The suite of Health and Social Care courses is available as an organisational licence – please enquire for details by emailing [email protected] or phoning 0844 854 9218.

Discounts

For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]

Additional Information

level

Level 2

mobile-compatible

Yes

online-access-duration

Unlimited

resource-type

Online Course

Available for immediate enrolment

Yes

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