Service that Sells - SQA and IOH endorsed


Price is per online user of this course. EU applicable VAT added.

This online course is particularly aimed for people in the hospitality industry that deal with customers in their day to day role.  Increased competitiveness within the hospitality industry means it is vital for businesses to maximise all sales opportunities available to them.

This interactive and engaging online course will equip you with essential skills and techniques that will enable you to become competent and effective in maximising sales within any business, with a direct benefit on the bottom line of your organisation.

See below for further information.


Sold By: Core Learning Services (021)


Course Overview

On completion of this course you will:

  • be able to identify the skill required to become a effective and confident sales person
  • be able to use the correct sales techniques and identify sales opportunities to upsell to your customers

Course Details

The course covers the following modules:

The Good sales person
Presenting yourself to sell
Presenting yourself activity
Characteristics of a good sales person
The sales personality
Knowing your customers
Communicating to sell / Sell what you say
Body language that sells

Selling your product
Gathering information
Knowing your product
Features & benefits
Presenting your product
Eye for detail activity
Sales techniques
Upselling and suggestive selling
How to sell
Sales techniques activity
Handling objections
Closing the sale

Sales opportunities
Maximising sales
How to maximise sales
Tailoring the guest experience


This course has been endorsed by the Institute of Hospitality [IOH], the Scottish Qualifications Authority [SQA] and Quality Marked by the Hospitality Guild.

The certificate can be downloaded from within the course once the learning has been complete.

This course will enable employers to demonstrate that appropriate training has been conducted, and will provide a valuable support for employment opportunities in this area of work.


For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 85 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]


Additional information







Available for immediate enrolment



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