Relating to your Customers - How to meet and exceed customers expectations


Price is per online user of this course. EU applicable VAT will be added.

If your customers are dissatisfied with the way your staff serve them they will probably never tell you. Instead they will take their custom elsewhere and spread the word. No business can afford for this to happen.

Originally developed for BBC Worldwide Learning by experts working in collaboration with leading customer service specialists, this is one of three complementary courses along with Developing Leadership Skills and Valuing Diversity in Teams.

See below for further details.

Sold By: Core Learning Services (016)


How this course will benefit your organisation

Enabling your customer-facing and customer support staff to experience this training will make them more aware of the direct influence they have, not only on customers, but on the company’s revenues and reputation. Armed with new skills and awareness they will approach customer service in a much more positive light, and ultimately enhance your company’s brand image and credibility.

Course Structure

This comprehensive course features drama scenarios that help your staff see the professional skills, techniques and attitudes that form the basis of delivering excellence in customer service.

E-learning: Understanding the customer

  • Who are your customers?
  • Barriers to good service
  • Rights and responsibilities
  • Problem solving
  • Developing your skills
  • The customer experience
  • The right attitude
  • The right skills
  • Building rapport
  • Assessment quiz


For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]

Additional information







Available for immediate enrolment


Keep up to date with what’s happening in the world of education, training and skills. Receive details of offers and newly launched courses, and tips on effective online and blended learning practise by signing up to our monthly newsletter. We guarantee not to sell or pass on your details and you can unsubscribe at any time.

Marketing permissions

eLearning Marketplace Ltd only use the information you provide on this form to send you a monthly e-newsletter.

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at [email protected] We will treat your information with respect. For more information about our privacy practices please see our Privacy Policy. By clicking below, you agree that we may process your information in accordance with these terms.

We use MailChimp as our marketing automation platform. By clicking below to submit this form, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.