How this course will benefit your organisation
Enabling your customer-facing and customer support staff to experience this training will make them more aware of the direct influence they have, not only on customers, but on the company’s revenues and reputation. Armed with new skills and awareness they will approach customer service in a much more positive light, and ultimately enhance your company’s brand image and credibility.
This comprehensive course features drama scenarios that help your staff see the professional skills, techniques and attitudes that form the basis of delivering excellence in customer service.
E-learning: Understanding the customer
- Who are your customers?
- Barriers to good service
- Rights and responsibilities
- Problem solving
- Developing your skills
- The customer experience
- The right attitude
- The right skills
- Building rapport
- Assessment quiz
For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.
The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]