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Professional Receptionist Skills eBook
£6.00 – £100.00
Price is per download of this e-book, excluding 20% VAT
The Receptionist Skills e-book is an invaluable guide to developing the skills and qualities of the professional receptionist to enhance the reputation of the organisation they represent.
The ebook is supplied in a choice of formats:
PDF version: This is intended for single person use. Purchasers may use the ebook for their own use however they may not email the ebook to others or print for the use of others. £6 + vat
Microsoft Word version: for multiple copying rights and permission to amend materials/host on a shared drive or intranet. Great for the organisation that wants to offer cost effective training to a number of staff. £100 + vat
The receptionist role is a challenging one. They undertake a multitude of tasks to ‘keep the wheels of the organisation running smoothly’, often hidden from view of other staff. Some perceptions of the role indicate that they are just there to field calls and welcome visitors. Very often it is the ‘unseen’ activities that add to the complexity of the role. This e-book will help receptionists understand the importance of their role and develop essential skills required in their effective performance.
A feature of the e-book is a 26-point diagnostic questionnaire that defines the key behaviours required of the exceptional Receptionist. It has been written as a dynamic tool to stimulate thoughts, ideas and interactivity.
It encourages the reader to:
Make notes in key chapters
Use diagnostic tools to reflect on own skill sets
Discuss key customer service issues with managers and colleagues
Record key development points to work on as a result of what has been learnt
The 65 page e-book covers:
Know the role of the efficient Receptionist
Appreciate the principles of customer service and the Receptionist’s role in it
Be aware of first impressions made on people
Define the true meaning of ‘communication’
Understand the reasons why communication is misinterpreted
Understand the key behaviours for superior performance
Know best practice tips on emailing
Be more skilled at using the telephone including dealing with cold callers
Understand the 4 Ps of voice
Improve listening skills
Understand the meaning of assertiveness
Be assertive with others including saying no, disagreeing positively and dealing with challenging people
Please note that there may be similar courses available with immediate access elsewhere on our site.
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