Putting Customers First

Description

Course Objectives:

Once you’ve completed this course, you’ll have the knowledge and skills to:

• Explain the importance of effective customer service
• State the benefits of good customer service for the customer, you and the organisation
• Define the importance of ‘Moments of Truth’
• Identify stated and unstated needs
• Ensure your actions satisfy the customer’s needs
• Explain what’s meant by customer satisfaction

Upon successful completion of this course, you will be automatically awarded a certificate containing the course name and completion date.

Discounts

For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]