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Provide Reception Services - Level 2


Price is per online user of this course. Applicable EU VAT is added.

The receptionist plays a key role in promoting the image of the business and ensuring that external and internal stakeholders are linked to the right person quickly and efficiently.  It is vital that the person fulfilling this role is knowledgeable about the organisation and its products, services and that all health and safety processes are adhered to when visitors are welcomed into the organisation.

The aim of this unit is for you to learn how to develop your skills by exploring key functions that a receptionist is responsible for.  You will consider how visitors are welcomed, recorded and directed, how telephone calls are dealt with and how to deal with visitors who may be challenging.

This  Level 2 course, from the Business Administration Level 2 suite of online courses, is mapped to UK National Occupational Standards BUS19, H/506/1814.

See below for further information.


Sold By: Global Vocational Skills


The course is completed via a five-stage learning process:

Five stage learning process


i-Practice is a unique tool that simulates real world vocational activities in a virtual environment, bridging the gap between traditional textbook and workshop learning, enabling the development of practical skills.  It consists of two elements:

i-Practice (Training):  This guides you through a virtual activity with full instruction allowing you to acquire the necessary skills though the repetition of tasks.

i-Practice (Assessment):  This allows you to test your comprehension of the content.  You undertake the same activity as before but without instruction.  This enables you to apply what you have learnt, test your ability and set a benchmark to improve upon – ultimately working towards being job ready.


i-Ask provides core knowledge delivered through visuals, text and audio


iCheck reinforces your comprehension with informal testing and clear results – helping you identify strong and weak areas of understanding

i-Test This is formal testing which summarises your results

Course Objectives

On completion of this topic you will be able to:

  • .Describe the receptionist’s role and the organisations structure, lines of communication and standards of presentation when welcoming visitors and dealing with telephone calls
  • Explain how to record and direct visitors’ arrivals and departures in accordance with organisational health, safety, security and confidentiality procedures
  • Understand how to provide advice and accurate information within organisational guidelines on confidentiality, and how to deal with challenging people in accordance with organisational procedures

Course Content

i-ACT: Reception Services

  • -Ask: Roles of a Receptionist
  • i-Ask: Skills and Qualities of a Receptionist
  • i-Ask: Managing Visitors
  • i-Check: Dealing with Challenging Customers
  • i-Check: Receptionist’s Responsibilities
  • i-Test: Reception Services and Visitor Management

i-ACT: Receptionist’s Responsibilities

  • i-Ask: Receptionist’s Duties
  • i-Ask: Welcoming and Communicating with Visitors
  • i-Ask: Security and Confidentiality
  • i-Check: Communicating with Visitors
  • i-Check: Receptionist Duties and Data Protection
  • i-Test: Receptionist’s Roles and Responsibilities

Organisational Licensing

The suite of Business Administration courses is available as an organisational licence – please enquire for details by emailing enquiries@elearningmarketplace.co.uk or phoning 0844 854 9218.


For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email enquiries@elearningmarketplace.co.uk.

Additional information






Available for immediate enrolment



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