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Promoting Communication Level 3


Price is per online user of this course. Applicable EU VAT is added.

This course is mapped to the National Standards J/601/1434 and SHC31.

Effective communication is central to all work in the health and social care sector.

This module aims to help you to understand effective communication, the variety of ways that people communicate, the barriers that may exist and ways to overcome these barriers.

The module will give you the opportunity to develop the interpersonal skills you need to embark on a career within the health and social care sector.

See below for further information.

Sold By: Global Vocational Skills


The course is completed via a five-stage learning process:

Five stage learning process


i-Practice is a unique tool that simulates real world vocational activities in a virtual environment, bridging the gap between traditional textbook and workshop learning, enabling the development of practical skills.  It consists of two elements:

i-Practice (Training):  This guides you through a virtual activity with full instruction allowing you to acquire the necessary skills though the repetition of tasks.

i-Practice (Assessment):  This allows you to test your comprehension of the content.  You undertake the same activity as before but without instruction.  This enables you to apply what you have learnt, test your ability and set a benchmark to improve upon – ultimately working towards being job ready.


i-Ask provides core knowledge delivered through visuals, text and audio


iCheck reinforces your comprehension with informal testing and clear results – helping you identify strong and weak areas of understanding

i-Test This is formal testing which summarises your results

Course Objectives

On Completion of this topic you will be able to:

  • Understand the importance of effective communication
  • Describe the different ways that people communicate
  • Know the difference between formal and informal methods of communication
  • Support service users to help them communicate more effectively
  • Understand the principles, legislation and practices relating to confidentiality
  • Understand factors that influence communication and interpersonal interaction in health and social care environments
  • Identify barriers to communication
  • Be able to suggest strategies to reduce barriers to communication
  • Explain the role of technological aids in promoting effective communication

Course Content

Communication and Confidentiality

i-Ask: Communication Types and Using Effective Communication
i-Ask: Interpersonal Interaction
i-Ask: Confidentiality
i-Check: Types of Communication
i-Check: Communication and Confidentiality
i-Test: Communication and Confidentiality

Aids and Barriers to Communication

i-Ask: Communication and Language Needs and Preferances
i-Ask: Physical Barriers to Communication
i-Ask: Barriers to Communication
i-Check: Communication Aids and Barriers
i-Check: Aids and Barriers to Communication
i-Test: Aids and Barriers to Communication

Organisational Licensing

The suite of Business Administration courses is available as an organisational licence – please enquire for details by emailing enquiries@elearningmarketplace.co.uk or phoning 0844 854 9218.


For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email enquiries@elearningmarketplace.co.uk.

Additional information






Available for immediate enrolment



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