Principles of Providing Administrative Service

£30.00

Price is per online user of this course. UK buyers pay £36 including VAT.

All organisations have their own specific procedures that they follow when planning, directing and coordinating supportive services.

The development of effective administrative procedures will help ensure a continuity of supply that matches the demand for that product or service. In turn this will enable the organisation to maintain productivity through the successful completion of everyday business activities.

This online training has been developed to provide learners with the understanding required to complete core administrative tasks in a business environment.

On completion, learners will be understand how to use office equipment, handle mail, use telephone equipment, minimise waste, and provide reception services and effective customer service.

See below for further information.

Sold By: Virtual College

Description

The content of this course has been mapped to the underpinning knowledge within the following unit on the Qualifications and Credit Framework (QCF):

Principles of managing information and producing documents – Level 2.

This unit is a mandatory unit within the following qualifications:

  • Level 2 Certificate In Principles of Business and Administration
  • Level 2 Award in Principles of Business and Administration
  • Level 2 Diploma in Business Support
  • Level 2 Certificate in Legal Administration

Lesson Plan

Areas covered will include:

  • Making and receiving telephone calls
  • Handling mail
  • Using office equipment
  • Minimising waste in a business environment
  • Making arrangements for meetings
  • Organising travel and accommodation
  • Diary management
  • Delivering effective customer service
  • Reception services

Certification

On completion of this course you will be able to print a certificate.

Duration

With approximately 50 interactive screens, it is estimated that this course will take approximately 1 hour to complete (depending on learning speed). As an e-learning course you can complete this training in convenient stages. The system will record your progress throughout.

Target Audience

Originally developed for those undertaking the Level 2 Certificate In Principles of Business and Administration, this course is also suitable for anyone who requires training in business administration skills, or would like to complete additional/refresher training.

Entry Requirements

There are no specific entry requirements for this module.

Discounts

10 to 49 users – 10% discount

50 to 99 users – 20% discount

100 to 249 users – 33% discount

250 to 499 users – 50% discount

500 to 999 users – 60% discount

1000 to 1999 users – 75% discount

2000+ users – 80% discount

To find out about discounts on mixed course purchases please phone a customer advisor on 0844 854 9218.

Discounts are calculated during the checkout process.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]

Additional information

Subject

level

guided-learning-hours

mobile-compatible

online-access-duration

resource-type

accredited-qualification

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