The content of this course has been mapped to the underpinning knowledge within the following unit on the Qualifications and Credit Framework (QCF):
Principles of managing information and producing documents – Level 2.
This unit is a mandatory unit within the following qualifications:
- Level 2 Certificate In Principles of Business and Administration
- Level 2 Award in Principles of Business and Administration
- Level 2 Diploma in Business Support
- Level 2 Certificate in Legal Administration
Areas covered will include:
- Making and receiving telephone calls
- Handling mail
- Using office equipment
- Minimising waste in a business environment
- Making arrangements for meetings
- Organising travel and accommodation
- Diary management
- Delivering effective customer service
- Reception services
On completion of this course you will be able to print a certificate.
With approximately 50 interactive screens, it is estimated that this course will take approximately 1 hour to complete (depending on learning speed). As an e-learning course you can complete this training in convenient stages. The system will record your progress throughout.
Originally developed for those undertaking the Level 2 Certificate In Principles of Business and Administration, this course is also suitable for anyone who requires training in business administration skills, or would like to complete additional/refresher training.
There are no specific entry requirements for this module.
10 to 49 users – 10% discount
50 to 99 users – 20% discount
100 to 249 users – 33% discount
250 to 499 users – 50% discount
500 to 999 users – 60% discount
1000 to 1999 users – 75% discount
2000+ users – 80% discount
To find out about discounts on mixed course purchases please phone a customer advisor on 0844 854 9218.
Discounts are calculated during the checkout process.
The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email email@example.com.