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Online (Modules 1 to 9) and POCA (Level 2)


Price is per online user of this course. EU applicable VAT added.

This is an online combined course mapped to the UK Core Skills Framework covering Online Modules 1-9:

1. Fire Safety
2. Health & Safety
3. Infection Control
4. Handling of Violence & Aggression
5. Complaint Training & Conflict Resolution
6. Information Governance, Data Protection and Caldicott Protocols
7. Lone Worker

The content of this course is presented as text and imagery only.

See below for further details.

Sold By: Interactive Healthcare Training


Course Modules:CPD Certified

Fire Safety

*Introduction of fire safety procedures.
*Fire alarms and all types of fire extinguishers and usage, fire blankets, hose reels etc.
*Classification of fire extinguishers, including BS EN3 European standardization.
*Ways of establishing local knowledge for evacuation and fire safety guidelines on behalf of staff, clients and visitors.
*Training Q&A.

Infection Control and Standard Precautions, HAI (MRSA & Clostridium Difficile)

*What infection control is and its importance.
*Why we need to contain the spread of infections.
*What measures you can take to protect yourself.
*Measures you can take to prevent the transmission of infections in the work place.
*Sources, routes and chains of infection.
*Hospital acquired infections (HAI) and epidemiological changes affecting HAI.
*Universal procedures for prevention of cross infection (hands, skin, clothing and equipment).
*Training Q&A.

Lone Worker

*Defining ‘Lone Working’.
*Risks to Lone Workers and strategies for the safety of Lone Workers.
*Planning ahead for your personal safety at all times and ways of informing colleagues.
*Violence to staff/ known activities that carry a high risk.
*Training Q&A.

Handling of Violence and Aggression

*What is physical and non-physical violence and aggression?
*Bullying and harassment and the implications.
*Harassment and assault by clients, patients or relatives.
*Recognising early warning signals of violence to staff and risk awareness.
*Self defence, summary of control, compromise, fighting back or fighting free.
*Training Q&A.

Information Governance, Data Protection, Handling Patient Information, Record Keeping and Caldicott Protocols

*Introduction to Caldicott Protocols/ Caldicott Principles.
*Professional codes of conduct.
*Crime and national security/ the public interest exception.
*The law concerning confidentiality and consent.
*Basic rules of record keeping
*NHS Confidentiality Code- requirements and code of practice.
*Training Q&A.

Complaint Training & Conflict Resolution

Complaint Training:

*What is a complaint?
*Types of complaint
*How to deal with complaints correctly
*Complaint responses
*Statistics: official complaints and unofficial complaints
*Complaint Training – Summary

Conflict Resolution:

*Conflict Resolution – Training Objectives
*Legal Definitions of Conflict
*Common Law
*Legal References
*Managing Patient behaviour – The Betaris Box
*Reasons for Communication Failure
*What is a conflict and when does it occur?
*Warning signs to consider before conflict
*How to respond to conflict?
*Physical restraint, a last resort
*Conflict Resolution – Summary

Health & Safety including Risk incident reporting

*Introduction to the Health and Safety training session.
*Legislation roles and responsibilities.
*Health and Safety Executive regulations.
*Guidance notes and codes of practice.
*Management of Health and Safety in the work place.
*Risk assessment (including risk reporting).
*Bullying and harassment by members of staff.
*Safe working practice. (Latex allergy, needle stick injuries/ sharp injury’s, buying of new equipment).
*Training Q&A.

COSHH (Control of Substances Hazardous to Health regulation) Training Programme

*Introduction to RIDDOR.
*Under reporting of RIDDOR/ deficit in reporting.
*Accident book/ examples of reportable and non reportable.
*Reporting death, major injuries, diseases, infections.
*Training Q&A

Safeguarding Children & Young Adults – Level 2 (POCA 2)

*An introduction to “Safeguarding”
*Key legislation encompassing Child Protection
*Professional responsibilities towards children
*How to recognise and respond to child maltreatment
*How to handle information about a child and their guardian
*Information about the training framework for “Safeguarding”


For multiple user licences, site licences, e-learning credits or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email

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