Negotiating in a Business Environment - Level 3


Price is per online user of this course. Applicable EU VAT is added.

Negotiation skills are vital when working in a business environment, and involve being able to gain support from others to achieve a ‘win/win’ outcome.

You need to have diplomacy, good communication skills, and compromise to be successful.

This Exceed Customer Expectations course, from the Customer Service Level 3 suite of online courses, is mapped to UK National Occupational Standards Y/506/2135.

See below for further information.

Sold By: Global Vocational Skills


The course is completed via a five-stage learning process:


i-Practice is a unique tool that simulates real world vocational activities in a virtual environment, bridging the gap between traditional textbook and workshop learning, enabling the development of practical skills.  It consists of two elements:

i-Practice (Training):  This guides you through a virtual activity with full instruction allowing you to acquire the necessary skills though the repetition of tasks.

i-Practice (Assessment):  This allows you to test your comprehension of the content.  You undertake the same activity as before but without instruction.  This enables you to apply what you have learnt, test your ability and set a benchmark to improve upon – ultimately working towards being job ready.


i-Ask provides core knowledge delivered through visuals, text and audio


iCheck reinforces your comprehension with informal testing and clear results – helping you identify strong and weak areas of understanding

i-Test This is formal testing which summarises your results

Course Objectives

On completion of this topic you will be able to:

  • Understand the principles underpinning negotiation and describe the requirement of a negotiation strategy
  • Explain how to use different negotiation techniques and carry out business negotiations within own responsibility limits in a way that optimises opportunities, and adapt the negotiation in accordance with changing circumstances
  • Explain how research on the other party can be used in negotiations, and how cultural differences might affect these negotiations
  • Prepare for business negotiations and identify the purpose, scope and objectives of the negotiation, and prepare an appropriate strategy, with fall-back stances and compromises
  • Assess the likely objectives and negotiation stances of the other party and be able to research the strengths and weaknesses of the other party
  • Maintain accurate records of negotiations, outcomes and agreements made and adhere to organisational policies and procedures, legal and ethical requirements when carrying out business negotiation.

Course Content

i-Act: Understanding Negotiation Strategies

i-Ask: Understanding Negotiation Strategies
i-Check: Understanding Negotiation Strategies
i-Test: Understanding Negotiation Strategies

i-Act: Negotiating in a Business Environment

i-Ask: Negotiation Styles and Approaches
i-Ask: Principles Underpinning the Negotiation Process
i-Check: Understanding Negotiation Styles and Principles
i-Test: Understanding Negotiation Styles and Principles

i-Act: Learning to Carry Out Business Negotiations

i-Ask: Factors of Carrying Out a Business Negotiation
i-Check: Factors of Carrying Out a Business Negotiation
i-Check: Carrying Out a Business Negotiation
i-Test: Factors of Carrying Out a Business Negotiation

i-Practice: Creating a Pre-Negotiation Plan

i-Practice: Creating a Pre-Negotiation Plan
i-Practice: Creating a Pre-Negotiation Plan (Assessment)

i-Practice: Carrying Out a Negotiation

i-Practice: Carrying Out a Negotiation
i-Practice: Carrying Out a Negotiation (Assessment)

Organisational Licensing

The suite of Health and Social Care courses is available as an organisational licence – please enquire for details by emailing or phoning 0844 854 9218.


For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Discounts are calculated during the checkout process.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email

Additional information







Available for immediate enrolment



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