Negotiating, Handling Objections and Closing Sales – Level 3

£15.00

Price is per online user of this course. Applicable EU VAT is added.

The ability to negotiate, handle objections and close sales is important within some customer service roles to provide customer satisfaction, meet the needs and expectations of the customer and present a favourable image of the organisation.

This Negotiating, Handling Objections and Closing Sales course, from the Customer Service Level 3 suite of online courses, is mapped to UK National Occupational Standards F/502/8612.

See below for further information.

Sold By: Global Vocational Skills

Description

The course is completed via a five-stage learning process:

i-Practice:

i-Practice is a unique tool that simulates real world vocational activities in a virtual environment, bridging the gap between traditional textbook and workshop learning, enabling the development of practical skills.  It consists of two elements:

i-Practice (Training):  This guides you through a virtual activity with full instruction allowing you to acquire the necessary skills though the repetition of tasks.

i-Practice (Assessment):  This allows you to test your comprehension of the content.  You undertake the same activity as before but without instruction.  This enables you to apply what you have learnt, test your ability and set a benchmark to improve upon – ultimately working towards being job ready.

i-Ask:

i-Ask provides core knowledge delivered through visuals, text and audio

i-Check:

iCheck reinforces your comprehension with informal testing and clear results – helping you identify strong and weak areas of understanding

i-Test This is formal testing which summarises your results

Course Objectives

On completion of this topic you will be able to:,

  • Understand how to handle objections and negotiate with the customer and describe the scope of authority and responsibility when dealing with objections, including preparing appropriate responses prior to dealing with the customer
  • Describe how to use testimonials to progress a sale, explain the advantages and disadvantages of different methods of closing a sale, and organisational procedures for documenting the negotiated sale
  • Handle objections, identify customer needs and wants in relation to objections by using a variety of questioning techniques, identify and priorities customers’ concerns
  • Provide evidence to the customer of the strengths of the organisation’s products or services, confirm with the customer that the objection(s) have been overcome, and identify and respond to verbal and non-verbal buying signals in a way that is consistent with the nature of the signals.

Course Content

i-Act: Understand How to Handle Objections and Negotiate with the Customer

i-Ask: Preparing for Negotiation
i-Ask: Different Methods of Negotiation
i-Check: Negotiation and Objections
i-Test: Negotiation and Objections

i-Act: Be Able to Prepare for Objections and Negotiations with the Customer

i-Ask: Preparing for Objections and Negotiations
i-Check: Preparing for Objections and Negotiations
i-Test: Preparing for Objections and Negotiations

i-Act: Be Able to Handle Objections

i-Ask: Handling Objections
i-Check: Handling Objections
i-Test: Understanding Handling Objections

i-Act: Be Able to Negotiate with the Customer

i-Ask Negotiating with the Customer
i-Check: Understanding Negotiating with the Customer
i-Test: Ability to Negotiate with the Customer

i-Act: Be Able to Close the Sale following Negotiation

i-Ask: Closing the Sale
i-Check: Ability to Close the Sale
i-Test: Closing a Sale After Negotiations

Organisational Licensing

The suite of Health and Social Care courses is available as an organisational licence – please enquire for details by emailing [email protected] or phoning 0844 854 9218.

Discounts

For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Discounts are calculated during the checkout process.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]

Additional information

Subject

level

guided-learning-hours

mobile-compatible

online-access-duration

resource-type

Available for immediate enrolment

Yes

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