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Meet and Welcome Visitors in a Business Environment - Level 2


Price is per online user of this course. Applicable EU VAT is added.

In many business environments, administration staff may need to meet and welcome visitors.  An administration assistant carrying out this role is representing the organisation they are working for, so it is important that they behave in a professional manner and follow the organisation’s procedures and requirements.

The aim of this unit is to learn how to welcome visitors by following your organisation’s procedure.  You will learn procedures for recording visitor arrival and departure, confirming identity, reason for visit, and how to direct to the relevant person.  You will understand how health, safety and security actions are carried out and how to present a positive personal image in keeping with your organisation’s requirements.

This  Level 2 course, from the Business Administration Level 2 suite of online courses, is mapped to UK National Occupational Standards BUS8, A/506/1799.

See below for further information.

Sold By: Global Vocational Skills


The course is completed via a five-stage learning process:

Five stage learning process


i-Practice is a unique tool that simulates real world vocational activities in a virtual environment, bridging the gap between traditional textbook and workshop learning, enabling the development of practical skills.  It consists of two elements:

i-Practice (Training):  This guides you through a virtual activity with full instruction allowing you to acquire the necessary skills though the repetition of tasks.

i-Practice (Assessment):  This allows you to test your comprehension of the content.  You undertake the same activity as before but without instruction.  This enables you to apply what you have learnt, test your ability and set a benchmark to improve upon – ultimately working towards being job ready.


i-Ask provides core knowledge delivered through visuals, text and audio


iCheck reinforces your comprehension with informal testing and clear results – helping you identify strong and weak areas of understanding

i-Test This is formal testing which summarises your results

Course Objectives:

On completion of this topic you will be able to:

  • State organisational procedures to include health, safety and security requirements relevant to visitors and what to do and who to contact when problems with visitors arise
  • Describe the standards of personal behaviour and presentation that an organisation should expect form staff that meet and welcome visitors
  • Explain how to welcome visitors, confirm identity, record arrival and departure and direct visitors to the correct person in line with organisational standards within a business environment

Course Content:

i-ACT: Meet and Greet Requirements

  • i-Ask: Organisation’s Procedures for Dealing with Visitors
  • i-Ask: Receiving a Visitor
  • i-Check: Meet and Greet Requirements
  • i-Test: Meet and Greet Requirements

i-ACT: Meet and Greet Requirements (Role of a Receptionist)

  • i-Ask: Steps to Be Followed When Welcoming a Visitor
  • i-Check: Sequence of Tasks Performed by Receptionist
  • i-Check: Meet and Greet Requirements for Receptionists
  • i-Test: Meet and Greet Requirements

i-Practice: Meet and Greet Procedures

  • i-Practice: Meet and Welcome Visitors in a Business Environment
  • i-Practice: Meet and Welcome Visitors in a Business Environment (Assessment)

Organisational Licensing

The suite of Business Administration courses is available as an organisational licence – please enquire for details by emailing enquiries@elearningmarketplace.co.uk or phoning 0844 854 9218.


For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email enquiries@elearningmarketplace.co.uk.

Additional information






Available for immediate enrolment



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