managing customer data

Managing Customer Data

£15.00

Price is per online user of this course.  Applicable EU VAT is added.

This course is about collecting customer information, selecting and retrieving customer information and providing customer information.

See below for further information.

Sold By: Core Learning Services (011)

Product Description

Course Objectives

This course will give knowledge in:

  • Understanding the importance of security and working in a way that protects the security of information
  • What legislation applies to information in organisations and who to speak to for advice about this.
  • Responding promptly to requests for information
  • Ensuring that the information selected or retrieved is relevant and supplied quickly
  • Where to find information about the company’s products and services
  • Choosing the best way to deliver information to the customer
  • The importance of checking that information has been received

Features

Interactive activities and quizzes check your learning
Real-life examples, expert advice and tips on how to apply your learning
A glossary provides definitions for unfamiliar terms

Course Duration

The course will take approximately 20 minutes to complete

Discounts

For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]

 

Additional Information

Subject

Customer Service, Data Protection

level

Professional Development

guided-learning-hours

0.5 – 2 hours

mobile-compatible

Yes

resource-type

Online Course

online-access-duration

6 months

Available for immediate enrolment

Yes

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