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Maintaining Existing Customers

This online course explores moments of magic and how these moments can generate return business. This involves providing great customer service and exceeding customer expectations. You will look at communication between the customer and the organisation and the importance of a customer care strategy.

See below for further information.

Sold By: Access Group
Suitable Devices

Course Duration in Minutes

15

Video

Available for immediate enrolment

Yes

Audio

Accreditation/Endorsements

Language

Completion Criteria

After placing your order online you will receive the following emails;

  • Purchase Receipt Email
  • Account Confirmation Email
  • Online Training Academy Invitation Email

The subject line of your Invitation Email will read:

Thank you for your eLearning Marketplace purchase. You are invited to join The Online Training Academy learning portal.

Click on the link in the email to open the Online Training Academy sign in page and use your email address as your Username and use the Password that you setup during the checkout process.

Your Online Training Academy dashboard will now be displayed and you will see the course you have purchased.

You will be able to access the course for 12 months.

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