Maintaining Existing Customers

£9.00

Price is per online user of this course. Applicable VAT will be added.

This module explores moments of magic and how these moments can generate return business. This involves providing great customer service and exceeding customer expectations. We will look at communication between the customer and the organisation and the importance of a customer care strategy.

See below for further information.

Sold By: Core Learning Services (026)

Description

Course Objectives:

On completion of this course you will have explored

  • Explore the different types of customer and the importance of meeting the customers needs
  • Know your potential customers and how you can inform them of your organisations products and service’s experience.

Discounts

For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email enquiries@elearningmarketplace.co.uk.

Additional information

Subject

level

guided-learning-hours

mobile-compatible

online-access-duration

Available for immediate enrolment

Yes

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