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Maintain and Deal with Customer Payments Level 2 - Hospitality and Catering


Price is per online user of this course. Applicable EU VAT is added.

Within the modern Hospitality Industry there are a range of new ways in which payments can be accepted and processed.  There are many new ways which payments can be accepted through contactless payments and even through using mobile phones.

This Maintain and Deal with Customer Payments Level 2 course, from the Hospitality and Catering (Food and Beverage) Level 2 and 3 suite of online courses, is mapped to UK National Occupational Standards NOS2Gen12.

See below for further information.

Sold By: Global Vocational Skills


The course is completed via a five-stage learning process:


i-Practice is a unique tool that simulates real world vocational activities in a virtual environment, bridging the gap between traditional textbook and workshop learning, enabling the development of practical skills.  It consists of two elements:

i-Practice (Training):  This guides you through a virtual activity with full instruction allowing you to acquire the necessary skills though the repetition of tasks.

i-Practice (Assessment):  This allows you to test your comprehension of the content.  You undertake the same activity as before but without instruction.  This enables you to apply what you have learnt, test your ability and set a benchmark to improve upon – ultimately working towards being job ready.


i-Ask provides core knowledge delivered through visuals, text and audio


iCheck reinforces your comprehension with informal testing and clear results – helping you identify strong and weak areas of understanding

i-Test This is formal testing which summarises your results

Course Objectives

On completion of this topic you will be able to:

  • Identify different payment types.
  • List the types of payment point.
  • Understand the advantages of EPOS system.
  • Identify common problems in taking payments.
  • Understand the importance of reporting errors.
  • Understand the principles of fraud prevention.
  • Know how to prepare the payment point for collection.

Course Content

Taking Payments

i-Ask: Payment Types and Processing Payments
i-Ask: Preparing the Payment Point
i-Ask: Payment Consumables and Security Measures
i-Check: Preparing for Taking Payments and Payment Types
i-Check: Taking Payments
i-Test: Taking Payments

Preparing Payment Point

i-Practice: Preparing Payment Point
i-Practice: Preparing Payment Point (assessment)

Taking Cash Payments

i-Practice: Taking Cash Payments
i-Practice: Taking Cash Payments (assessment)

Taking Card Payments

i-Practice: Taking Card Payments
i-Practice: Taking Card Payments (assessment)

Taking Contactless Payments

i-Practice: Taking Contactless Payments
i-Practice: Taking Contactless Payments (assessment)

Organisational Licensing

The suite of Health and Social Care courses is available as an organisational licence – please enquire for details by emailing [email protected] or phoning 0844 854 9218.


For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]

Additional information






Available for immediate enrolment



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