The Leadership Package is composed of the following components:
What is delegation?
Benefits of delegation
Barriers to delegation
How to decide what to delegate
How to decide whom to delegate to
The 7 step approach to effective delegation
The communication process and interpersonal skills
Communicating on the telephone
Image and body language|
Communicating within groups
Giving and receiving feedback
Speaking to an audience
Encouraging good behaviour
The positive side of discipline
Rules waiting to be broken
Why people break rules
Ways to prevent rule-breaking
When all else fails
What is performance coaching?
The Coach’s Toolkit
The T.G.R.O.W. Model – a Route to Setting Goals
Examples of conflict situations together with tips on how to identify the danger signs
Exercises to work through to help relate the advice to your own real life examples
Ways to recognise when your own behaviour may get in the way of resolving the situation
A toolkit in MS Word so you are able to capture your thoughts and ideas for referral as you work through the Useful Guide
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