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Know Your Customer
This module explores the different types of customer and the importance of meeting the customer’s needs, both stated and un-stated. We will look at ways in which you can get to know your potential customers and how you can inform them of your organisation’s products and services. The more information you know about your customers, the more able youll be to meet their needs and deliver a positive experience.
Explore the interpretation of body language, eye contact, gestures and facial expressions in everyday communication
For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.
The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]
Please note that there may be similar courses available with immediate access elsewhere on our site.
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