The content for this program incorporates multiple learning tools like Audio-Video lessons, downloadable offline reference, Flashcards, 4 Mock exams on the lines of the actual exam to help you learn more and at your convenience. Participants who are PMP certified get a pre-approved 20-PDU certificate.
Chapter 1: Introduction to ITIL
Chapter 2: Service Strategy
Chapter 3: Service Design
Chapter 4: Service Transition
Chapter 5: Service Operation
Chapter 6: Continual Service Improvement
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