ITIL® Foundation Certification Online Training

£318.00

Price is per online user of this course.

With IT becoming an indispensable part of our lives, IT organisations are dominating businesses around the world. In lieu of this, governments felt the need to establish a standard set of practices that would be acknowledged and adopted by these organisations. Thus was established the Information Technology Infrastructure Library (ITIL®) that would define best practices, enabling an organisation to deliver value and maintain minimum quality benchmarks.
The five volumes of ITIL cover all aspects of an IT organisation from its meeting its objectives to fulfilling customer needs through continuous and large-scale improvements. In order to implement ITIL, organisations require professionals who are experts in its objectives and processes. ITIL certifications (Foundation, Intermediate and Expert) reflect this competence in individuals.

This e-learning course introduces the key elements, concepts and terminology used in the ITIL® Service Lifecycle. The high-quality content explains various stages with the processes used, and teaches how they contribute to Service Management practices.

See below for further information.

 

Sold By: KnowledgeHut Solutions

Description


Course Overview

On completion of this course you will be able to:

  • Explain the basics of the ITIL® Service lifecycle, and the principles involved
  • Explain the associated technology and architecture
  • Describe ITIL® terminologies, definitions, structures and concepts
  • Describe the ITIL® Service lifecycle and implement it for organizational benefit
  • Describe the fundamentals of Service Management and Service Lifecycle

Rating 4.5/5 88 ratings | 910 students enrolled 8 Audio-Visual modules covering ITIL® Concepts
25 PDUs
Free downloadable courseware approved by APMG and PEOPLECERT
Course fee does not include ITIL® Foundation Exam fee
4 Mock Exams to practice for the certification exam
KnowledgeHut is an ATO of APMG and PEOPLECERT for ITIL® trainings

The mock quiz simulators will test you on the various concepts of technology and architecture and make you exam ready.
Working professionals who are time and budget constrained will find this course especially beneficial.

Eligibility:
This course can be taken by anyone with a keen interest in the ITIL® framework and a passion to succeed in their organization and career.
Professionals who work in organizations that are adopting this framework will benefit from this course.

Process of Application:
ITIL® Foundation is an hour long, online examination with 40 questions. The pass percentage is 65% or a score of 26. Candidates will be awarded 2 credits for the same from APMG. This is a closed book exam, and electronic devices are not allowed.

Course Details

SECTION 1 : ITIL INTRODUCTION

1 ITIL Value Proposition
2 ITIL Qualification Scheme

SECTION 2 : ITIL SERVICE MANAGEMENT

1 ITIL Service Management Part-1
2 ITIL Service Management Part-2
3 ITIL Service Management Part-3

SECTION 3 : ITIL SERVICE STRATEGY

1 ITIL Service Strategy Part-1
2 ITIL Service Strategy Part-2

SECTION 4 : ITIL SERVICE DESIGN

1 ITIL Service Design Part-1
2 ITIL Service Design Part-2

SECTION 5 : ITIL SERVICE TRANSITION

1 ITIL Service Transition Part-1
2 ITIL Service Transition Part-2

SECTION 6 : ITIL SERVICE OPERATION

1 ITIL Service Operation Part-1
2 ITIL Service Operation Part-2
3 ITIL Service Operation Part-3

SECTION 7 : ITIL CONTINUAL SERVICE IMPROVEMENT

1 ITIL Continual Service Improvement Part-1
2 ITIL Continual Service Improvement Part-2

SECTION 8 : RELATED GUIDANCE

1 Related Guidance

SECTION 9 : ITIL MOCK EXAMS

1 ITIL Mock Test 1
2 ITIL Mock Test 2
3 ITIL Mock Test 3
4 ITIL Mock Test 4

Discounts

10% discount for between 10 to 19 users purchased and 20% discount for 20 or more purchased.  For larger purchases, site licences, e-learning credits or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Discounts are calculated during the checkout process.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]

Additional information

Subject

level

guided-learning-hours

mobile-compatible

accredited-qualification

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online-access-duration

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