On completion of this course you will be able to:
- Explain the basics of the ITIL® Service lifecycle, and the principles involved
- Explain the associated technology and architecture
- Describe ITIL® terminologies, definitions, structures and concepts
- Describe the ITIL® Service lifecycle and implement it for organizational benefit
- Describe the fundamentals of Service Management and Service Lifecycle
Rating 4.5/5 88 ratings | 910 students enrolled 8 Audio-Visual modules covering ITIL® Concepts
Free downloadable courseware approved by APMG and PEOPLECERT
Course fee does not include ITIL® Foundation Exam fee
4 Mock Exams to practice for the certification exam
KnowledgeHut is an ATO of APMG and PEOPLECERT for ITIL® trainings
The mock quiz simulators will test you on the various concepts of technology and architecture and make you exam ready.
Working professionals who are time and budget constrained will find this course especially beneficial.
This course can be taken by anyone with a keen interest in the ITIL® framework and a passion to succeed in their organization and career.
Professionals who work in organizations that are adopting this framework will benefit from this course.
Process of Application:
ITIL® Foundation is an hour long, online examination with 40 questions. The pass percentage is 65% or a score of 26. Candidates will be awarded 2 credits for the same from APMG. This is a closed book exam, and electronic devices are not allowed.
SECTION 1 : ITIL INTRODUCTION
1 ITIL Value Proposition
2 ITIL Qualification Scheme
SECTION 2 : ITIL SERVICE MANAGEMENT
1 ITIL Service Management Part-1
2 ITIL Service Management Part-2
3 ITIL Service Management Part-3
SECTION 3 : ITIL SERVICE STRATEGY
1 ITIL Service Strategy Part-1
2 ITIL Service Strategy Part-2
SECTION 4 : ITIL SERVICE DESIGN
1 ITIL Service Design Part-1
2 ITIL Service Design Part-2
SECTION 5 : ITIL SERVICE TRANSITION
1 ITIL Service Transition Part-1
2 ITIL Service Transition Part-2
SECTION 6 : ITIL SERVICE OPERATION
1 ITIL Service Operation Part-1
2 ITIL Service Operation Part-2
3 ITIL Service Operation Part-3
SECTION 7 : ITIL CONTINUAL SERVICE IMPROVEMENT
1 ITIL Continual Service Improvement Part-1
2 ITIL Continual Service Improvement Part-2
SECTION 8 : RELATED GUIDANCE
1 Related Guidance
SECTION 9 : ITIL MOCK EXAMS
1 ITIL Mock Test 1
2 ITIL Mock Test 2
3 ITIL Mock Test 3
4 ITIL Mock Test 4
10% discount for between 10 to 19 users purchased and 20% discount for 20 or more purchased. For larger purchases, site licences, e-learning credits or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.
Discounts are calculated during the checkout process.
The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]