Call centres and telemarketing operations are constantly advertising for trained professionals, who can use the phone confidently on behalf of their customers, to ring up profits. This course is designed to give you the skills and techniques you need to become a well-paid telemarketing professional, working from home or a call centre. You will develop a call structure which you can apply to thousands of commercial applications.
- Planning and preparation
- Knowing the customer
- Taking control of the call
- Keeping the listener’s attention
- Maximise the impact of the first 15 seconds
- Use The FAB Formula to demonstrate benefits
- Learn about power questions and active listening
- Build dialogue that gets the customer interested
- Deal with objections using tested methods
- 5 ways to close that sale.
Award: Top Mark Training Insight into Telemarketing Certificate
10% discount for 10 or more users purchased. For purchases over 50 users please phone 0844 854 9218 to find out if larger discounts are available.