Open-learning 266x399

Insight into Telemarketing

£17.99

Price is per online user of this course. 20% VAT added in the UK.

This course is based on live training , and has been written to provide distance education in a practical modular format. Telemarketing is a vocational subject which is valued by employers worldwide.

  • Haven’t time for an evening class?
  • Want to work at your own pace?
  • Love talking to people and want to improve your own skills?

The Telemarketing course comprises six Units, with exercises, hints and tips, and lots of practical information, gained from our 25 years’ experience in telemarketing and training, to help you learn. Students around the world have been working with these courses for more than 10 years and have used their new skills to obtain better jobs and more satisfying careers.

Complete the assessments at the end of each unit correctly, and you will be awarded the Top Mark Training Certificate in Telemarketing

See below for further information.

Sold By: Top Mark Training

Product Description

Call centres and telemarketing operations are constantly advertising for trained professionals, who can use the phone confidently on behalf of their customers, to ring up profits. This course is designed to give you the skills and techniques you need to become a well-paid telemarketing professional, working from home or a call centre. You will develop a call structure which you can apply to thousands of commercial applications.

Course content/syllabus

  • Planning and preparation
  • Knowing the customer
  • Taking control of the call
  • Keeping the listener’s attention
  • Maximise the impact of the first 15 seconds
  • Use The FAB Formula to demonstrate benefits
  • Learn about power questions and active listening
  • Build dialogue that gets the customer interested
  • Deal with objections using tested methods
  • 5 ways to close that sale.

Award: Top Mark Training Insight into Telemarketing Certificate

Discounts

10% discount for 10 or more users purchased. For purchases over 50 users please phone 0844 854 9218 to find out if larger discounts are available.

Additional Information

Subject

Marketing

mobile-compatible

Yes

level

Professional Development

guided-learning-hours

10 – 19 hours

resource-type

E-Book

license

This e-book is intended for the use of the purchaser only. Purchasers may use the e-book for their own use, but they may not email the e-book to others or print for the use of others.

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