Insight into Customer Care


Price is per download of this e-book. 20% VAT added in the UK.

This course is based on live training, and has been written to provide distance education in a practical modular format. Customer care is a vocational subject which is valued by employers worldwide.

  • Haven’t time for an evening class?
  • Want to work at your own pace?
  • Love persuading people and want to improve your own skills?

The Customer Care course comprises six Units, with exercises, hints and tips, and lots of practical information, gained from our 25 years’ experience in marketing and training, to help you learn. Students around the world have been working with these courses for more than 10 years and have used their new skills to obtain better jobs and more satisfying careers.

Complete the assessments at the end of each unit correctly, and you will be awarded the Top Mark Training Certificate in Customer Care.

See below for further information.

Sold By: Top Mark Training
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21st Century business is increasingly won or lost on the effectiveness of its customer care programme. It costs 5 times as much to win a new customer as to keep an existing one. This course has been designed to help you develop the vital skills to offer positive Customer Care for any business. With this knowledge, you will be able to deal with customers effectively, maximise their potential, and exceed their expectations.

Course content/syllabus:

  • How to make customers feel appreciated
  • How to understand your own organization
  • Why you need to present a consistent professional image
  • Communication techniques
  • When you have to say, “No”
  • What you need to know to solve customers’ problems
  • Interpersonal skills to help you deal with difficult customers
  • Assertiveness techniques which help you retain your self-esteem.


10% discount for 10 or more users purchased. For purchases over 50 users please phone 0844 854 9218 to find out if larger discounts are available.

Additional information







Available for immediate enrolment



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