21st Century business is increasingly won or lost on the effectiveness of its customer care programme. It costs 5 times as much to win a new customer as to keep an existing one. This course has been designed to help you develop the vital skills to offer positive Customer Care for any business. With this knowledge, you will be able to deal with customers effectively, maximise their potential, and exceed their expectations.
- How to make customers feel appreciated
- How to understand your own organization
- Why you need to present a consistent professional image
- Communication techniques
- When you have to say, “No”
- What you need to know to solve customers’ problems
- Interpersonal skills to help you deal with difficult customers
- Assertiveness techniques which help you retain your self-esteem.
10% discount for 10 or more users purchased. For purchases over 50 users please phone 0844 854 9218 to find out if larger discounts are available.