Handling Violence and Aggression at Work - Certified by CPD

£25.00

Price is per online user of this course. EU applicable VAT is added.

Work-related violence and aggression, including abuse, threats, or assault, are experienced across many industries and places of work.

This course shows you how to diffuse aggression when it arises, how to recognise when a situation could turn to violence, and what to do if it does. The skills learnt through this course will be invaluable to workers across the public sector.

See below for further information.

Sold By: Core Learning Services (015)

Description

Course Overview

This course consists of one module, in which you will learn about workplace aggression and violence and how to manage conflict successfully in your place of work. Learn about how to deal with these difficult scenarios, today.

The course contains additional resource materials, useful links and a refresher guide. You will automatically get a certificate on course completion, with your name, the CPD hours, the date and learning objectives.

This course is suitable for anyone who wants to learn what to do to help manage conflict, including how to avoid potentially violent situations, related to their line of work

This course is especially helpful for office workers and public sector staff, including those in administration, lone-workers, staff in education, and those in health and social care.

Course Objectives:

On completion of this course you will learn:

  • The scope of work-related violence
  • The responsibilities of the employer
  • What factors put workers at increased risk
  • What causes people to become violent
  • How to spot the signs of potential violence
  • How to avoid provoking violence
  • The best ways to defuse a potentially violent person or situation
  • How to respond to a physical attack
  • How to tackle phone- and cyber-rage

Discounts

For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email enquiries@elearningmarketplace.co.uk.

Additional information

Subject

level

guided-learning-hours

mobile-compatible

Available for immediate enrolment

Yes

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