This course uses powerful original drama and insight from leading workplace mediation experts to look at difficult conversations in a new light and demonstrate how to achieve the outcome you want.
This course will give a better understanding of:
- The most common mistakes we make when having a difficult conversation and how to avoid them
- Effective preparation for a difficult conversation
- The importance of listening
- Key communication skills
- How to stay calm and defuse the situation
- How to get to the root of the problem
- How to negotiate and agree a way forward.
For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.
The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]