Handling difficult conversations


Price is per online user of this course. EU applicable VAT is added.

It could be addressing someone’s behaviour or work performance, breaking the news about redundancies, turning someone down for promotion or trying to get a long-term absentee back to work. Whatever the issue at stake, being able to approach these kinds of difficult conversations constructively is a crucial skill for managers. A positive outcome can mean the difference between an employee becoming more engaged and productive, or getting increasingly dissatisfied, going absent or even making a grievance claim.

See below for further details.

Sold By: Core Learning Services (016)



This course uses powerful original drama and insight from leading workplace mediation experts to look at difficult conversations in a new light and demonstrate how to achieve the outcome you want.

Learning Outcomes

This course will give a better understanding of:

  • The most common mistakes we make when having a difficult conversation and how to avoid them
  • Effective preparation for a difficult conversation
  • The importance of listening
  • Key communication skills
  • How to stay calm and defuse the situation
  • How to get to the root of the problem
  • How to negotiate and agree a way forward.


For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]

Additional information








Available for immediate enrolment


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