Good Customer Service


Price is per online user of this course. Eu applicable VAT added

This e-learning course underlines the importance of providing good customer service. It is aimed at learners who work in a wide range of settings including the retail and service industries.

Students will learn about Unique Selling Points (USPs) and Unique Service Offers (USOs), and about how these, together with effective communication, can increase customer satisfaction and loyalty.

The course also explores the purpose of a Customer Charter and identifies the legislation that applies in the workplace to protect both customers and service users.

A demo of similar e-learning is available HERE

See below for further information.

Sold By: Embrace-learning


The online materials include case studies, quizzes and activities to help reinforce learning as students work through each topic.

In addition, learners will receive access to factsheets, useful links and an online assessment to check their learning on completion of the course.

Topics covered include:

  • definitions of good customer service
  • identifying your customers
  • why an adaptable approach to customers’ needs is beneficial
  • USPs, USOs and after-sales support strategies
  • the importance of appropriate communication through advertising
  • the purpose of a Customer Charter
  • identifying customer expectations by gathering feedback
  • the importance of customer loyalty
  • how to respond to complaints appropriately
  • improving communication skills
  • the importance of the law in the sales of goods and services
  • the legislation in place to protect customers from discrimination
  • codes of practice – what they are and how they should be applied

Price is per online user of this course, excluding VAT.

5% discount on purchases of 10 users or more. For purchases of 50 users or more please phone 0844 854 9218 to find out if larger discounts are available.

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