Give Customers a Positive Impression of Yourself and Your Organisation Level 2

£10.00

Price is per online user of this course. Applicable EU VAT is added.

As an employee, you represent your organisation tot he customers all the time.  this module will provide important information on how to make sure that your customers get the experience they pay for.  Customer satisfaction, good communication and dealing with problems will be explained.

This Give Customers a Positive Impression of Yourself and Your Organisation course, from the Hospitality and Catering (Food Production and Cooking) Level 2 and 3 suite of online courses, is mapped to UK National Occupational Standards L/601/0933.

See below for further information.

Sold By: Global Vocational Skills

Description

The course is completed via a five-stage learning process:

 

i-Practice:

i-Practice is a unique tool that simulates real world vocational activities in a virtual environment, bridging the gap between traditional textbook and workshop learning, enabling the development of practical skills.  It consists of two elements:

i-Practice (Training):  This guides you through a virtual activity with full instruction allowing you to acquire the necessary skills though the repetition of tasks.

i-Practice (Assessment):  This allows you to test your comprehension of the content.  You undertake the same activity as before but without instruction.  This enables you to apply what you have learnt, test your ability and set a benchmark to improve upon – ultimately working towards being job ready.

i-Ask:

i-Ask provides core knowledge delivered through visuals, text and audio

i-Check:

iCheck reinforces your comprehension with informal testing and clear results – helping you identify strong and weak areas of understanding

i-Test This is formal testing which summarises your results

Course Objectives

On completion of this topic you will be able to give customers a positive impression of both yourself and your organisation. You will be able to:

  • Identify the correct behaviour and appearance
  • Know how to communicate with the customers
  • Identify different types of communication
  • Have knowledge of how to deal with problems
  • Understand the importance of meeting customer expectations.

Course Details

  • i-Ask: Giving Customers a Positive Impression of Yourself and Your Organisation
  • i-Check: Giving Customers a Positive Impression of Yourself and Your Organisation
  • i-Test: Giving Customers a Positive Impression of Yourself and Your Organisation

Organisational Licensing

The suite of Food Production and Cooking courses is available as an organisational licence – please enquire for details by emailing [email protected] or phoning 0844 854 9218.

Discounts

For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]

Additional information

Subject

level

mobile-compatible

online-access-duration

resource-type

Available for immediate enrolment

Yes

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