This course looks at human behaviour in respect to developing interpersonal skills in order to better communicate and lead others. People with strong interpersonal skills are usually more successful in both their professional and personal lives. They are perceived as more calm, confident and charismatic, all of which are qualities that are often endearing or appealing to others. A critical interpersonal skill when managing or leading others is the ability to be assertive. This course will teach you how to be assertive.
The course examines the three dominant behavioural styles, Passive, Aggressive, and Assertive behaviour. The learner will have the opportunity to reflect on their experiences in respect to their exposure to each different behavioural styles and their own behaviour style.
- The three dominate behavioural styles.
- How to encourage co-operation.
- How to overcome passive aggressive behaviour.
- How to recognize passive behaviour.
- The difference between being inclusive and being passive.
- The impact of aggressive behavior.
- Tactics and techniques for dealing with aggression.
- How to deal with demands.
- How to give and receive criticism.
- Practical tips for being more assertive.
There is an online assessment for this course which requires a 90% pass rate to obtain a certificate of achievement, which can be downloaded.
This course is certified by TQA Ltd. TQA is an independent training quality assurance company that assesses the quality of content and its compliance to the standard that governs the topic. TQA requires that ever learner completes an assessment to confirm that the learner’s knowledge of the subject meets the criteria for competence.
10% discount for between 10 and 24 users purchased, 20% for between 25 and 49 users. For discounts on purchases of larger numbers please phone 0844 854 9218.
Discounts are calculated during the checkout process.
The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]