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Difficult Customers - A Guide to Dealing with Problems
Price is per online user of this course. EU applicable VAT is added.
This course is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service. This course covers the learning outcomes and assessment criteria and is mapped to Level 3 Diploma in Customer Service Unit C5 – Monitor and solve customer service problems.
Identify repeated customer service problems and options for solving
Take action to avoid the repetition of customer service problems
Know and understand how to monitor and solve customer service problems
For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.
The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email email@example.com.
Please note that there may be similar courses available with immediate access elsewhere on our site.
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