Description

Course Objectives

Challenging Performance:

• Understand why you must challenge every member of your team
• Know how to gather the evidence before challenging your team
• Know how to react to emotional reactions
• Be able to encourage your team to take responsibility for their performance
• Understand how to give feedback

Giving and Receiving Feedback:

• Understand the different types of feedback
• Know the different ways feedback can be given
• Know how to give feedback
• Know how to receive feedback
• Know the different feedback states and how they come into play in communication

Improving Performance:

• Understand how to improve performance
• Be able to motivate your team
• Be able to highlight the consequences of not improving poor performance
• Know the importance of an action plan
• Recognise the use of motivation

Levels of Performance:

• Know the different levels of performance
• Understand why different performance levels have different impacts
• Know how you should react to the different performance levels

Monitoring Performance:

• Understand the use of monitoring
• Know when to use monitoring
• Be able to evaluate your findings
• Know what actions to take with your findings

Rewarding Performance:

• Understand part of your job as a leader is to motivate
• Know how to reward performance
• Know how to reward individuals as well as the team
• Be able to set clear goals for your team

Setting Goals:

• Understand the importance of setting goals
• Be able to set achievable goals for all aspects of your life
• Be able to identify what distractions might be stopping you achieving your goals
• Set goals that link in with your team and the business

Course Design

The integral reflective notes feature ensures that users don’t just ‘page turn’ the courses but are encouraged to actively think about how the subject matter can be applied to their role.

The course is designed so users can exit before they complete the course, and when they return the reflective notepad feature comments they had inserted are retained; additionally, the courses are complemented by a series of 62 single slide Nudges to provide a library of quick reference material.

For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]