On completion of this course you will:
- understand how to offer excellent customer service
- understand how to create the right impression for your customers
- understand the complaints process and how to deal with a complaint
- understand how to work effectively within a team
The course covers the following modules:
Fashioning service excellence
Understanding your customer, Defining service excellence, Creating the right environment, Taking care of your customer: anticipate accommodate, exceed.
Looking to impress
Impressing your customer, First impressions, Creating the right impression, Communicating to impress, How we communicate, The words you say, Tone, Rate of Speech Inflection, Your body language, Getting personal, The Personal Touch, Providing the personal touch.
Overcoming obstacles, Playing your part, Dealing with a complaint, The complaining customer.
Working together, Definition of a team, Working as a team, Team jigsaw
This course has been endorsed by the Institute of Hospitality [IOH], the Scottish Qualifications Authority [SQA] and Quality Marked by the Hospitality Guild.
The certificate can be downloaded from within the course once the learning has been complete. This course will enable employers to demonstrate that appropriate training has been conducted, and will provide a valuable support for employment opportunities in this area of work.
For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 85 9218.
The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]