customer service1

Customer Service Online Training

£18.00

Price is per online user of this course. EU applicable VAT added.

This course shows how to deliver excellent customer service and recognise bad customer service.  Customer service is dealt with externally and internally with worked examples.  Training is also given in how to learn from customer insights.

See below for further information.

 

Sold By: Core Learning Services

Product Description

Course Objectives

On completion of this course you will:

  • Know what good customer service looks like
  • Understand good telephone customer service
  • Understand that customer service is also about internal customers
  • Know what is meant by customer service commitments

Discounts

For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 85 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]

 

Additional Information

Subject

Customer Service

level

Professional Development

mobile-compatible

Yes

online-access-duration

6 months

resource-type

Online Course

Available for immediate enrolment

Yes

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