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Customer Care (CL)

This online Customer Care course will teach you how to identify possible problems before they get out of hand and how to deal with a breakdown in communication effectively and calmly whilst prioritising the customer.

Having consistently excellent customer care and service positively effects a business, increasing the chances of a customer coming back again and using your services; it plays a big role in the company’s status and overall success.

See below for further information.

Sold By: Creative Learning

Description

This online course can be applied to a wide range of roles and industries. Having consistently excellent customer care and service positively effects a business, increasing the chances of a customer coming back again and using your services; it plays a big role in the company’s status and overall success.

Objectives

After completing our Customer Care Courses, you will be able to:

  • Explain the need for an effective customer care strategy and how best to implement it.
  • Identify the best and most appropriate ways to greet a customer.
  • Acknowledge different customer groups and describe how their potential needs and expectations may differ (due to age, level of education etc.) and how these factors change your customer service strategy.
  • Give a thorough explanation of the products and services available and the difference between material and personal service.
  • Explain the importance of effective communication and give examples of how you would handle different cultural groups.
  • Describe how to prevent and handle an awkward situation (such as a complaint) whilst remaining calm and professional.
Topics
  • Our Customer Care Courses will provide a definition of customer care and look at how a company may be affected when they neglect customer service.
  • The course will cover customer needs and expectations, focusing on specific customer group needs.
  • You will look at appropriate ways to communicate with customers in a professional manner with regard to tone and body language.
  • The course will identify the best way to manage complaints and deal with a customer who may not be pleased with the service provided.
Audience

Our Customer Care Courses are for anyone in a customer-focused organisation (for example retail) and who, in their day-to-day job, directly interacts with others either face-to-face, via email or telephone.

Duration

Approximately 90 minutes to complete.

Level

Suitable Devices

Access Duration

Course Duration in Minutes

90

FAQs

There are no FAQs for this course.

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