Creating and Selling a Personalised Service – CPD Certified


Price is per online user.  Applicable EU VAT is added.

This CPD certified online course is designed to help you understand the way in which services need to change to meet the new care and support landscape.

The course is aimed at managers, owners and staff in care and support organisations.

See below for further information

Sold By: My Learning Cloud


Learning Outcomes

On completion of this course you will:

  • Understand what personalisation is
  • Understand how to find out what your customers want
  • Know how to position yourself in the market place
  • Understand the difference between input and outcome based services
  • Be able to explain how to attract new clients
  • Understand how to use your workforce as a sales force

Course Duration

This course takes approximately 45 minutes.

Course Functionality

The course contains the following content functionality to help the learner become immersed and to reinforce the learning:

  • Drag and drop words – to complete sentences.
  • Drag and drop reordering – reorder the following steps according to said policy.
  • An assorted array of “custom pages” i.e. scene exploration and “gamified” scenarios.

In addition to this the side panel of the course contains information that is always at hand for the user:

  • A help menu
  • Notes – this is where the user can make notes during the course and can then download them
  • Legal information
  • A glossary
  • Specific course information


For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]

Additional information








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