Description

Course Objectives

During this CPD Certified online course on Communication in Health and Social Care you will;

Understand the importance of effective communication at work

• Describe the different ways that people communicate
• Describe how communication affects relationships at work
• Describe why it is important to observe and be receptive to an individual’s reactions when communicating with them

Understand how to meet the communication and language needs, wishes and preferences of individuals

• Describe how to establish an individual’s communication and language needs, wishes and preferences
• List a range of communication methods and styles that could help meet an individual’s communication needs, wishes and preferences

Understand how to promote effective communication

• List barriers to effective communication
• Describe ways to reduce barriers to effective communication
• Describe how to check whether they (the HCSW/ASCW) have been understood
• Describe where to find information and support or services, to help them communicate more effectively

Understand the principles and practices relating to confidentiality

• Describe what confidentiality means in relation to their role
• List any legislation and agreed ways of working to maintain confidentiality in day to day communication
• Describe situations where information, normally considered to be confidential, might need to be passed on
• Describe who they should ask for advice and support about confidentiality

Use appropriate verbal and non-verbal communication

• Demonstrate the use of appropriate verbal and non-verbal communication:
  • Verbal:
    • Tone
    • Volume
  • Non-verbal:
    • Position/proximity
    • Eye Contact
    • Body language
    • Touch
    • Signs
    • Symbols and pictures
    • Writing
    • Objects of reference
    • Human and technical aids
  • Communication may take place:
    • Face to face
    • By telephone or text
    • By email, internet or social networks
    • By written report or letters

Support the use of appropriate communication aids/technologies

• Ensure that any communication aids/ technologies are:
  • Clean
  • Work properly
  • In good repair
• Report any concerns about the communication aid/ technology to the appropriate person. This could include:
  • Senior member of staff
  • Carer

Payment Options and Discounts

For purchases of 1 to 9 user enrolments select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account.

For a licence for 10 or more user enrolments, discounts, or if you would like to pay by BACs transfer or by invoice, please contact a customer advisor on 0844 854 9218 or email [email protected].

Purchasing Options for your Organisation

We offer a variety of purchasing options giving you total flexibility in how you purchase online training for your organisation. Let us know your requirements and we’ll advise you on the most cost efficient method of purchasing:

• User Licence – a licence for a specified user on specified course/s. The user licence consists of a number of enrolments for a user to use on specified courses.
• Course Licence – a licence for specified course/s for any learner. The course licence consists of a number of enrolments to use on specified course/s for any learner;
• Bundle Licence – a licence for a specified bundle of courses. The bundle licence consists of a number of enrolments to use on any course for any learner in the bundle;
• Subscription Licence – a licence for a maximum number of users to access any course in a specified bundle;
• Site Licence – a licence to install one course, or one or more bundles of courses on your own learning management system. The site licence consists of a number of enrolments to use on any course for any learner in the bundle;

For more information on purchasing options and discounts please phone a customer advisor on 0844 854 9218.