Communication in a Business Environment - Level 2


Price is per online user of this course. Applicable EU VAT is added.

Communication skills are an important part of any business administration role and underpin interactions with internal and external audiences.  The aim of this topic is to develop the knowledge and skills of communication required in a business environment by exploring different communication methods.

You will consider the language, content, structure and accuracy of information in written communications relevant to your role within the workplace.

This  Level 2 course, from the Business Administration Level 2 suite of online courses, is mapped to UK National Occupational Standards BUS34, H/506/1893.

See below for further information.

Sold By: Global Vocational Skills


The course is completed via a five-stage learning process:

Five stage learning process


i-Practice is a unique tool that simulates real world vocational activities in a virtual environment, bridging the gap between traditional textbook and workshop learning, enabling the development of practical skills.  It consists of two elements:

i-Practice (Training):  This guides you through a virtual activity with full instruction allowing you to acquire the necessary skills though the repetition of tasks.

i-Practice (Assessment):  This allows you to test your comprehension of the content.  You undertake the same activity as before but without instruction.  This enables you to apply what you have learnt, test your ability and set a benchmark to improve upon – ultimately working towards being job ready.


i-Ask provides core knowledge delivered through visuals, text and audio


iCheck reinforces your comprehension with informal testing and clear results – helping you identify strong and weak areas of understanding

i-Test This is formal testing which summarises your results

Course Objectives

On completion of this topic you will be able to:

  • Explain the requirements of written and verbal business communication.
  • Identify the nature, purpose, audience and use of the written business information to be communicated.
  • Understand appropriate methods of communication to suit different audiences and situations
  • Explain how to use verbal and non-verbal methods of communications in business environments.

Course Content

Business Communication

i-Ask: Forms of Communication
i-Ask: Appropriate Methods of Communication and the Audience
i-Check: Forms of Communication
i-Check: Appropriate Methods of Communication and the Audience
i-Test: Forms of Communication

Verbal, Non-Verbal and Written Business Communication

i-Ask: Written Communication
i-Ask: Non-Verbal Communication
i-Check: Written Communication
i-Check: Non-Verbal Communication
i-Test: Verbal, Non-Verbal and Written Business Communication

Appropriate Response in Business Communication

i-Ask: Communicating in Different Situations
i-Ask: Company Standards and Policies
i-Check: Communicating in Different Situations
i-Check: Company Standards and Policies
i-Test: Appropriate Response in Business Communication

Practice Writing a Letter

i-Practice: Writing a Letter
i-Practice: Writing a Letter (Assessment)

Practice Writing a Business Email

i-Practice: Writing a Business Email
i-Practice: Writing a Business Email (Assessment)

Practice Making a Phone Call

i-Practice: Making a Phone Call
i-Practice: Making a Phone Call (Assessment)

Practice Responding to a Phone Call

i-Practice: Responding to a Phone Call
i-Practice: Responding to a Phone Call (Assessment)

Organisational Licensing

The suite of Business Administration courses is available as an organisational licence – please enquire for details by emailing [email protected] or phoning 0844 854 9218.


For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]

Additional information






Available for immediate enrolment



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