Communication Essentials


Price is per online user of this course.

For companies and individuals to be effective at exceptional customer service, they must master the art and science of communications. This mastery starts with a good understanding of the elements of communication and the basic communications styles service providers will encounter. Communication is important to business; it is especially important when it comes to customer service.

This course discusses essential elements of communication in the customer service industry.

See below for further information.


Sold By: Ed-Next


Course Overview

This course is endorsed by IACET.

After completing this course, you should be able to:

  • Define the basics of communication
  • Name different communication styles
  • Identify how to leverage questioning
  • Recall how to use positive language in communication
  • List how to handle requests and sensitive issues


For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 85 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]


Additional information








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