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Changing Difficult Behaviour
Price is per online user. Applicable EU VAT is added.
Getting someone to see that their way is not the best way is far more effective, and constructive in the long term, than simply telling them to change.
This elearning video course contains two videos, each showing how to deal with different behaviours that are having a negative effect on the team. In the first scenario the employee is getting defensive reactions from people because she is simply going about things in the wrong way; she is far too direct. In the second video the manager helps the employee look at the root cause of her behaviour, which is based on the wrong assumption about how she should manage information.
This elearning video course will show managers how to get a change in behaviour with a fair and constructive approach.
On completion of this course you will know how to:
Structure the discussion to be positive and fair
Look for the cause and not simply deal with the effect
Use good open questions
Agree a way forward
For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.
The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]
Please note that there may be similar courses available with immediate access elsewhere on our site.
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