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Challenging Customers Online Training

Price is per online user of this course.

In customer service, there may be times when you will experience an upset or difficult customer. Having the right difficult customer service online training and techniques will enable you to not only turn the situation around, but by applying the right training you should be able to retain them as a customer as well.

Split into 10 minute videos each with a workbook, you will find this course both straight forward to manage and easy to apply.

See below for further information.

Sold By: LearningPlanet


Course Overview

Customer service training is an integral element of any organisation. It is vital that front line staff are trained in effective customer service techniques. Customer service and service techniques are vital for customer retention, sales, brand protection and many more important factors.

This Challenging Customers online training can set your team on the right track. It will equip your team with the tools they need to ensure incredible customer satisfaction. Set your business apart by providing excellence in customer service.

Course Modules

Handling Difficult Customers

This 10 minute video outlines ways you can deal with difficult customers and how you can calm them down. You will learn a few techniques on dealing with difficult customers. There is a workbook for this video.

Difficult Customer Types

This 10 minute video contains information on how to deal with various difficult customer types including the non stop talking custmer, angry customers, know-it-all customers and customers with a language barrier. You will learn a number of techniques in dealing with these types of customers. A workbook is available for this video.

Fix the Customer First

In this 10 minute video you will learn how to put the customer first and sort out the problem or issue later. We will cover examples to follow, company rules to be aware of, what hold ups do to customers and benefits of understanding and using this principle of putting the customer first. There is a workbook for this video.

Difficult Cutomers Advanced

This 10 minute video provides some tips and techniques to help deal with difficult customers. You will learn about de-escalation techniques, understanding emotions and more ways to manage difficult customers. It is designed as a more advanced training video than a beginner would learn from. There is a workbook for this video.

Abusive Customers

This 10 minute video module explains what is included in abusive behaviour from customers and ways of dealing with them. You will learn some response strategies, termination ideas and how to avoid being baited into the wrong kind of response. There is a workbook for this video.

Being Resilient

This is the 10 minute video module on Being resilient. You should download the workbook to use with this video. Understanding resilience and knowing how to become more resilient can really help you and your teams to excel at work and bounce back from difficult experiences. The video module looks at what resilience is and shares some key ways to develop resilience skills. There is a workbook for this video.

Keeping your Customers Informed

This 10 minute video helps to outline the reasons why you should keep customers informed and always contact them to update with information and stay in touch. You will learn some key tips on why to keep customers informed and how to do it. There is a workbook for this video.

Course Duration

Approximately 1 hour and 10 minutes

Payment Options and Discounts

For purchases of 1 to 9 user enrolments select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account.

For a licence for 10 or more user enrolments, discounts, or if you would like to pay by BACs transfer or by invoice, please contact a customer advisor on 0844 854 9218 or email [email protected].

Purchasing Options for your Organisation

We offer a variety of purchasing options giving you total flexibility in how you purchase online training for your organisation. Let us know your requirements and we’ll advise you on the most cost efficient method of purchasing:

  • User Licence – a licence for a specified user on specified course/s. The user licence consists of a number of enrolments for a user to use on specified courses.
  • Course Licence – a licence for specified course/s for any learner. The course licence consists of a number of enrolments to use on specified course/s for any learner;
  • Bundle Licence – a licence for a specified bundle of courses. The bundle licence consists of a number of enrolments to use on any course for any learner in the bundle;
  • Subscription Licence – a licence for a maximum number of users to access any course in a specified bundle;
  • Site Licence – a licence to install one course, or one or more bundles of courses on your own learning management system. The site licence consists of a number of enrolments to use on any course for any learner in the bundle;

For more information on purchasing options and discounts please phone a customer advisor on 0844 854 9218.

Additional information

Access Duration: 12 months

Available for immediate enrolment: Yes

Level: Professional Development

Suitable Devices: PC, Tablet & Phone


There are no FAQs for this course.


£24.00 excluding VAT

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