Once you’ve completed this course, you’ll have a knowledge of:
- Greet customers effectively face-to-face, or on the phone
- Use appropriate body language when dealing with customers
- Find out exactly what your customers need by asking the right questions
- Use ‘total listening’ techniques
- Ensure your actions satisfy the customer’s needs
- Do the something extra that EXCEEDS customers’ expectations
Upon successful completion of this course, you will be automatically awarded a certificate containing the course name and completion date.
For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.
The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email firstname.lastname@example.org.