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Caring for your Customers
Price is per online user of this course. EU applicable VAT is added.
Learn how to establish effective customer relationships. If YOU deal with customers either face-to-face or on the phone, you’re the point of contact between customers and the organisation! It’s your approach to customers that ensures, or denies, their satisfaction and determines whether they come back. The quality of service you provide to your internal customers, like your colleagues or people in other teams, departments etc, is equally important. This course involves ACTIVELY establishing a relationship where customers feel valued, understood and special. This means looking for ways to provide not only a basic service, but to EXCEED what the customer might normally expect..
Once you’ve completed this course, you’ll have a knowledge of:
Greet customers effectively face-to-face, or on the phone
Use appropriate body language when dealing with customers
Find out exactly what your customers need by asking the right questions
Use ‘total listening’ techniques
Ensure your actions satisfy the customer’s needs
Do the something extra that EXCEEDS customers’ expectations
Upon successful completion of this course, you will be automatically awarded a certificate containing the course name and completion date.
For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.
The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]
Please note that there may be similar courses available with immediate access elsewhere on our site.
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