Building Relationships – aim to exceed expectations

£15.00

Price is per online user of this course. EU applicable VAT is added.

This course is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service. This course covers the learning outcomes and assessment criteria and is mapped to Level 3 Diploma in Customer Service Unit B11 – improve the customer relationship.

See below for further information.

Sold By: Core Learning Services (011)

Description

Course Objectives:

On completion of this course you will be able to:

  • Improve communication with their customers
  • Balance the needs of their customer and their organisation
  • Exceed customer expectations to develop the relationship
  • Know and understand how to improve the customer relationship

Discounts

For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.

Payment Options

The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]

Additional information

Subject

level

guided-learning-hours

mobile-compatible

Available for immediate enrolment

Yes

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