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Assertiveness & Influencing eBook


Price is per download of this e-book, excluding 20% VAT

The Assertiveness & Influencing ebook develops skills in assertiveness, building relationships and getting more of what you want from situations. If you’ve ever shrugged your shoulders in despair, frustrated with a particular situation, and exclaimed “What can I do?” then you’ll find this ebook invaluable! The tips and techniques covered will even help manage relationships at home too!

The ebook is supplied in a choice of formats:

PDF version: This is intended for single person use. Purchasers may use the ebook for their own use however they may not email the ebook to others or print for the use of others. £6 + vat

Microsoft Word version: for multiple copying rights and permission to amend materials/host on a shared drive or intranet. Great for the organisation that wants to offer cost effective training to a number of staff. £100 + vat


See below for further information.

Sold By: ABC Training Solutions


Business interactions occur almost every minute of the day: conversations with a colleague; getting people to agree a plan; customer phone calls; delivering a presentation; even selling products. There is normally an outcome – something gets done or agreed, either for you, for the other party or mutual benefit for both. However it’s not just WHAT is achieved, it’s HOW it’s achieved:

  • How you approach the situation
  • The words you use
  • The body language you exhibit
  • How you influence or persuade the person
  • Also about how you feel about yourself (and they about you) afterwards.

This ebook concentrates on the skills of the HOW, the assertiveness and the influencing.

The ebook has been written as a dynamic tool to stimulate thoughts, ideas and interactivity. It encourages the reader to:

  • Make notes in key chapters
  • Complete exercises
  • Use diagnostic tools to reflect on own skill sets
  • Record key development points to work on as a result of what has been learnt

The 95 page ebook covers:

  • Define your personal style in business dealings with others
  • Define what is mean’t by passive, assertive and aggressive behaviour
  • Apply a range of assertive techniques at work
  • Demonstrate enhanced listening skills
  • Give effective feedback to colleagues
  • Use positive body language
  • Understand the principles of influencing
  • Apply a range of influencing techniques with others;
  • ‘market oneself’ within the organisation to help achieve career goals

Additional information







File format

PDF, Word Doc

Available for immediate enrolment



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