Participants will acquire the knowledge and skills to:
- Identify the differences between assertive, responsive, aggressive and submissive behaviours
- Understand how the way you behave influences others’ behaviour
- Understand how to use assertive behaviours to help build positive relationships
- Use questioning and listening techniques to get the best out of others
- Recognise the impact of aggressive and submissive behaviours and identify ways of dealing with them
For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.
The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email [email protected]