Rates are based on those published by the European Central Bank. Please note that these rates are indicative and may differ from those used to calculate prices on our site. If purchasing in GBP, EUR or USD on our site the rates listed on the product pages will be what is used at checkout.
Price is per online user of this course. EU applicable VAT is added.
Learn how to build productive relationships at work. To be successful, you need productive relationships at work. This course will help you understand different types of behaviour, their characteristics and their potential impact on the people you work with. It gives guidance on how to use assertive behaviours to express your ideas, beliefs and feelings and responsive behaviours to find out what others think, believe and feel. It will also help you understand the way aggressive and submissive behaviours operate and gives practical advice on how to deal with them. The course will help you build more productive relationships at work – ones where everyone is committed to achieve their objectives.
Participants will acquire the knowledge and skills to:
Identify the differences between assertive, responsive, aggressive and submissive behaviours
Understand how the way you behave influences others’ behaviour
Understand how to use assertive behaviours to help build positive relationships
Use questioning and listening techniques to get the best out of others
Recognise the impact of aggressive and submissive behaviours and identify ways of dealing with them
For multiple purchase discounts or to find out if discounts are available on mixed course purchases please phone a customer advisor on 0844 854 9218.
The most straight forward method of payment is to select the number of users you require and add the product to your shopping cart by selecting Add to Cart. You will then be able to make payment using most credit and debit cards or a Paypal account. If you would like to pay by BACs transfer or by invoice please contact a customer advisor on 0844 854 9218 or email firstname.lastname@example.org.
Please note that there may be similar courses available with immediate access elsewhere on our site.
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